Return Policy and Right of Withdrawal
Our return policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Some items are completely non-returnable. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift vouchers
* Downloadable software products
* Some health and personal care products
In order to complete your return, we require a receipt or proof of purchase.
Please do not send the purchased items back to the manufacturer.
In certain situations, only partial refunds will be given (if applicable)
* Books with obvious signs of wear
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
* Items that are no longer in their original condition, damaged or missing parts for reasons not attributable to our error.
* Items returned after 30 days from delivery.
Refunds (if applicable)
When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be posted.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all of this and still have not received a refund, please contact us at firstname.lastname@example.org.
Promotional Item (if applicable)
Refunds can only be given for regular priced items, unfortunately sale items are not eligible for refunds.
Exchange (if applicable)
Exchanges will only be given for defective or damaged items. If you would like to exchange an item for the same item, email us at email@example.com and send the item to: Rheinstrasse 55a, Rheinau, 77866, Germany.
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.
If the item was not marked as a gift when purchased or sent to the gift giver, a refund will be made to the gift giver and the gift giver will be notified of the return.
To return your product, you should send your product to: Rheinstrasse 55a, Rheinau, 77866, Germany.
You will have to pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country you reside in.
If you are shipping an item over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you have returned.
Declaration of revocation for digital content (e.g. downloads, updates)
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the contract was concluded.
In order to exercise your right of withdrawal, you must -
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
End of cancellation policy for digital content